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Headcorn Surgery

Headcorn Surgery

Grigg Lane
TN27 9AA
Phone: 01622 890294
Fax: 01622 891754
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Prescriptions & Repeats


How to get a prescription


If you think you may need a prescription medicine, please make an appointment with the doctor. Our Nurse Practitioner can also issue prescriptions. Your local pharmacist is also able to give you advice for non-prescription medication. 

How to get a repeat prescription


We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment. Your doctor (or nurse practitioner) will decide who can have a repeat prescription. If you are in urgent need of medication, please make this clear on request but please bear in mind some medication needs to be ordered an can take a while. 


Did you know on average the practice processes 3,929 medication items a week?  When we receive your request and the GP has approved your medication, a prescription is generated for that item. Once the prescription has been signed it is then given to the Pharmacy to process.  When the Pharmacy receives the prescription, the items are labelled; the stock is ordered and they are then dispensed.  The items then get checked by a Pharmacist or an accuracy checking technician and are put on the shelf to await collection.  To help us with this process please order your repeat items by ticking the items you require and allow two full working days before collecting.


From time to time we will ask you to see your doctor or nurse practitioner to review your medication. We do this to monitor your illness and medication. If your doctor has issued you with a medication that can be repeated without seeing the doctor on the next occasion then this will be shown on the repeat medication slip which is attached to your prescription.



To order your repeat medication tick the item(s) you require.

  1. If you have a user account login to Patient Access click here to login and request your repeat prescription. If you do not have an account and would like one please contact the surgery.
  2. Email request to repeat.prescription@nhs.net
  3. Telephone the prescription line on 01622 892610 between 9-3pm weekdays (closed over lunchtime)
  4. Tick item on the repeat counterfoil and send to the surgery
  5. Write your request clearly on a piece of paper, copied from the label and send to the surgery, please ensure this has your full name and address clearly written.
  6. Fax to us on 01622 891754
  7. From 27 January 2014 a repeat prescription request box will be in Headcorn Village Tea Rooms, this will be emptied at 3.30pm Monday to Friday, please allow 3 working days for this to be processed before collecting your medication at the pharmacy in Grigg Lane
  8. You may deliver your repeat medication request to Biddenden Village Hall when a surgery is held, please check with reception.

Please ensure you give the exact drug names when ordering.


Please allow at least 2 working days before collecting from Headcorn Pharmacy, or the pharmacy of your choice, this must be clearly marked on your request. 


Please note that some medication has to be ordered in and during Christmas/ Easter etc it make take a little longer for prescriptions to be done so please order a little earlier. 


Headcorn Pharmacy is able to text you when your prescription is ready for collection.If you would like this service please inform staff in Headcorn Pharmacy of your mobile number and they will be happy to do this for you.


By post, but please enclose a SAE for return of prescription


If you are requesting medication a little earlier than normal please indicate why i.e.going on holiday.


When you receive your new prescription please check for any messages, i.e. to be seen before next repeat, to attend for blood pressure check, to attend for blood test etc.


EPS (Electronic Prescription Service) - Coming October 2017

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

How can you nominate a pharmacy/chemist of your choice?

Ask your pharmacy/chemist that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

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