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Headcorn Surgery

Headcorn Surgery

Grigg Lane
TN27 9AA
Phone: 01622 890294
Fax: 01622 891754
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Our Practice Charter

Our approach to your healthcare

Patient's rights and responsibilities


As a patient you have the right to:

a) be registered with a named doctor

b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)


c) receive urgent care

d) receive appropriate drugs and medicines


e) be referred for specialist or second opinion if they and GP agree

f) see your medical records or a copy, subject to certain laws


g) know that by law, everyone working for the NHS must keep the contents of your medical records private.

With these rights come responsibilities for the public. That means being:


a) courteous to staff at all times

b) as prompt as possible for all appointments

c) responsible for cancelling appointments in adequate time.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care.

We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you.

We ask you for information so that you can receive proper care & treatment, we keep this information, together with details of your care, because it may be needed if we see you again.

Sometimes the law requires us to pass on information: for example, to notify a birth.

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a GP. The register does not contain clinical information.

Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as the NHS, so that we can all work together for your benefit, we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interest. Law strictly controls the sharing of some types of very sensitive personal information.

Anyone who receives information from us is also under a legal duty to keep it confidential.

If you agree, your relatives, friends and carers will be kept up to date with the progress of your treatment.

The main reasons for which your information may be needed are:

  • giving you health care and treatment
  • looking after the health of the general public
  • managing and planning the NHS, for example, to ensure services meet the needs of patients in the future, paying the hospital which treats you for the care they provide etc.
  • auditing accounts
  • preparing statistics on NHS performance and activity (where steps will be taken to ensure you cannot be identified)
  • investigating complaints or legal claims
  • training and educating staff
  • Research approved by the Local Research Ethics Committee

If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter. NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions.


Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared, if you do not wish to have your medical records uploaded to the national spine please ask at reception for a form for exclusion or log on to www.thebigoptout.org and download the form for completion and return to Anne Bristow at the surgery.


In future you will be able to access your own record online at www.healthspace.nhs.uk.

Our practice manager, Anne Bristow, is the practice Caldicott Guardian and is responsible for patient confidentiality within the practice


Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

If a patient is violent or abusive, they will be warned to stop their behaviour.This includes rudeness, shouting and other general unpleasantness.If a patient is unable to control themselves and they persist with this behaviour, we will exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Change of patient's personal details

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

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